QUALITY POLICY STATEMENT

The company's mission is to successfully deliver to customers high-quality, cost-effective products and services on time, every time. To fulfil the mission, the policy is to maintain a practical but comprehensive Quality System based on its stated commitment to customer satisfaction and continuous improvement.The policy embraces the following key principles:

• The satisfaction of customers, both external and internal, shall be the primary focus of the quality management activities.

• Consistently meeting or exceeding our customer's expectations for product quality, delivery and performance.

• Systems and controls shall be prevention based to foster more effective decision-making.

• Suppliers are integral to the quality process and company staff shall work closely with them to meet customers’ needs.

• Staff shall be encouraged and empowered to participate in quality improvement activities through teamwork and focused task groups.

• All staff shall have individual responsibility for understanding and applying this Quality policy in the performance of their tasks.

• Company management is fully committed to its Quality Policy through active participation in quality improvement activities and leadership by example.                                            

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:

• organizations seeking sustained success through the implementation of a quality management system;
• customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
• organizations seeking confidence in their supply chain that their product and service requirements will be met;
• organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management;
• organizations performing conformity assessments against the requirements of ISO 9001;
• providers of training, assessment or advice in quality management;
• developers of related standards.
• ISO 9000:2015 specifies the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.